Shipping Policy

Shipping Policy

 

Last updated: 20 November 2025

 

Processing Time

    •    Orders are processed within 1–3 business days after payment is received.

    •    During busy seasons or promotional periods, processing times may be slightly longer.

    •    Pre-order items will follow the estimated dispatch dates provided on the product page.

 

Shipping Rates & Delivery Times

 

We offer several delivery options at checkout. Shipping costs are calculated based on the weight, size, and destination of your order.

 

UK Standard Delivery

    •    Estimated delivery: 5 - 7 business days

   

 

UK Express Delivery

    •    Estimated delivery: 1–2 business days

    •    Fully tracked

 

International Shipping

    •    Delivery time varies by destination

    •    Customers are responsible for any customs duties or import taxes

 

Order Tracking

 

Once your order has been dispatched, you will receive a confirmation email with tracking information (if applicable).

 

Delivery Issues

 

Please ensure your shipping address is correct. We are not responsible for delays or losses caused by:

    •    Incorrect or incomplete addresses

    •    Courier disruptions

    •    Customs delays on international orders

 

If your parcel is delayed or lost, please contact us and we will assist you in resolving the issue with the courier.

​

 

Damaged or Missing Items

 

If your order arrives damaged or an item is missing, please contact us within 48 hours of delivery with photos of:

    •    The packaging

    •    The damaged item(s)

 

We will arrange a replacement or refund where applicable.

​